Position Description

Documentation Support Specialist
Location Woodbridge, VA
Job Code PWC 7
# of openings 2
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Cybermedia Technologies, Inc. is a 100% minority-owned, small, disadvantaged company headquartered in Reston, Virginia, with a stellar reputation throughout the Washington Metropolitan Area. Founded in 1996, Cybermedia Technologies, Inc. exists to help our customers achieve the maximum return on their IT and human capital investments. Our veteran team of designers, consultants, artists, and managers is dedicated to developing training, enterprise infrastructure, and cybersecurity solutions that exceed client expectations.

CTEC seeks a Documentation Support Specialist

The contractor will perform the following tasks and produce the following deliverables: 

  1. Documentation of all Client processes
  2. Tasks:
  1. Coordinate with designated functional areas to determine an overall workflow for processes, beginning with high risk and continuing until all services are completed
  2. Work with the functional areas to document the processes for each step of the workflow
  3. Compile workflow and processes into a Standard Operating Procedures Manual
  1. Deliverables:
  1. Process workflows working documents
  2. Detailed process steps working documents
  3. Standard Operating Procedures for Business Applications Support Division of the Department of Information Technology
  1. Development of Training Materials
  1. Tasks:
  1. Collaborate with Client Chief and Managers to develop training materials based on the Internal Controls guidelines and the Standard Operating Procedures
  1. Deliverables:
  1. Training materials working documents
  2. Client training materials based on ICC guidelines and Client Standard Operating Procedures
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