Position Description

Monitoring Engineer
Location Greenbelt, MD
Job Code TD 103-200
# of openings 1
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Cybermedia Technologies, Inc. is a 100% minority-owned, small, disadvantaged company headquartered in Reston, Virginia, with a stellar reputation throughout the Washington Metropolitan Area. Founded in 1996, Cybermedia Technologies, Inc. exists to help our customers achieve the maximum return on their IT and human capital investments. Our veteran team of designers, consultants, artists, and managers is dedicated to developing training, enterprise infrastructure, and cybersecurity solutions that exceed client expectations.

CTEC is seeking a Monitoring Engineer for the Decennial Services Program

Position Description : The Monitoring Engineer will primarily be responsible for the overall monitoring, maintenance of the Network Operations Center. They are the first point of contact responsible for reactively monitoring customer data networks and providing fault isolation, and remote troubleshooting.

Responsibilities:

The Monitoring Engineer is expected to provide monitoring, alerting, and reporting capabilities to the data center and ensure your physical and virtual server-based applications achieve peak performance. The Monitoring Engineer solutions needs to help develop strategy to discover the enterprise applications that reside in your data center and deliver the visibility you need into application performance and the underlying operating systems and servers they run on. 

·         provide overall monitoring to all physical and remote locations as part of the 2020 Census, including:

o   Bowie Computer Center

o   Regional Census Centers (RCC)

o   Area Census Offices (ACO)

o   Puerto Rico Census Area Office

o   Other designated locations as necessary

·         Monitor the responsiveness and availability of critical websites and web applications  from the end-user perspective

·         Monitor, alert and report on the health and performance of your  data center applications and servers

·         Monitor, alert and report on the health and performance of your  data center applications and servers

·         Track applications’ availability  across your physical and virtual infrastructure with built-in alerting and instant notification of issues

·         Gain deep visibility into the physical and virtual platforms that are hosting applications

·         Simulate and measure  Quality of Experience (QoE)  for popular applications

·         Monitor, alert, and report on the health and performance of all the physical and virtual servers in your data center

·         Simplify data center consolidation by performing physical and virtual server consolidation

·         Monitor, diagnose, and manage a host of different datacenter network technologies from Fibre Channel and Ethernet connectivity, to proprietary architectures such as Cisco’s Unified Computing System (UCS), to virtual switching and servers

·         Monitor the health and performance of your data center’s physical and virtual network infrastructure

·         Continually evolve the organization to support the needs of the corporation.

·         Works site/device down issues and escalates to appropriate functional groups when needed.

·         Escalate competitive or service related issues to inside sales team or management when appropriate.

·         Communicates changes and outages to appropriate stakeholders.

·         Ensures efficiency and conformity in operation through effective communication with all staff.

·         Participates in Corporate continuous improvement initiatives to enhance client service, efficiency, and profitability.

·         Participates in selected corporate meetings, conferences, conference calls, and planning.

·         Lead selected corporate meetings, conferences, conference calls, and planning as required

Preferred Qualifications for Position Include:

·         LAN/WAN experience is a plus

·         One of the following technical certification are required:  CCNA, Network +,  SCP Certification or any other Continuous Monitoring and Security Operations training

·         4 years’ experience with demonstrated technical proficiency in Infoblox DNS/DHCP, BIND, Microsoft DNS

·         Proficiency with Microsoft Windows (XP, Vista or Windows 7/8), Macintosh, Adobe Acrobat. PC hardware and Microsoft Office Suite applications.

Monitoring tools:

SolarWinds – Orion Network Performance Monitor

Required Skills:

·         Proficient knowledge Experienced knowledge of LAN and WAN networks, TCPIP networking, DNS, DHCP and HTTP

·         A high-level understanding of multi-tiered application traffic flow, server load balancing, global load balancing, and firewalls 

·         Customer Service or call center experience

·         Experience with ticketing tracking tool

·         Familiarity with ITIL, industry standard network management tools, and common application traffic flow Understands AD structures, Global Policies (GPOs), User permissions​

·         Extensive knowledge of Windows 7 — 10 and Server 2003 - 2012 R2

·         Strong engineering skills in Windows server and desktop infrastructures

·         Enterprise Management (SCCM, WSUS, Admin Studio)

·         Exchange, SharePoint, Active Directory,

·         Hardware, virtualization, and enterprise storage skills

·         Excellent written and verbal communication skills

·         Ability to plan, prioritize, organize, schedule and execute assignments

·         Strong analytical skills, with strong problem-solving capability

·         Excellent interpersonal, presentation and communication skills

·         Ability to work independently and as a member of a team

·         Ability to lead moderately complex initiatives and solutions

·         Knowledge of cloud infrastructure environments such as Amazon AWS

Processes.

·         Experience identifying project milestones, phases, and elements; forming project teams; and establishing project budgets.

·         Experience tracking project activity; resolving problems; publishing progress reports; recommending actions.

·         Experience preparing technical reports by collecting, analysing, and summarizing information and trends.

·         Demonstrated professional and technical knowledge through participation at educational workshops; understanding of current professional publications; and evidence of established/robust personal networks

·         Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure work is performed to the right standard. Good attention to detail.

·         Team Work: Able to enthuse and maintain team interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move an effort toward a common vision or goal.

·         Leadership: Vision and drive to set the standard for your team and the support to enable team success. Able to work effectively at all levels in the organization.

·         Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas applicable to the audience and context. Excellent active listening skills.

·         Quantitative Management: Ability to determine and track process measures to deliver process effectiveness and efficiency.

·         Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyse problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.

·         Results oriented: Able to drive things forward regardless of personal interest in the task.