Position Description

Location Headquarters - ATL
Employment duration Full Time
Job Category Legal/Legal Support, Information Technology
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Atlanta law firm has an immediate opening for a full-time IT Support Specialist.  This person will be a member of the firm's IT team and provide hands-on, end-user support via diagnostics and repair the PCs, laptops and printers and will also provide setup and support for the Cisco/Tandberg video conferencing system.  The ideal candidate must have two plus years of hardware and software support experience in a fast-paced, networked environment with a strong, multi-tasking, customer service focus and excellent communication skills.  A+ Certification and Associate degree are preferred .


  • Provide courteous and effective technical support for customers who have questions or problems relating to the firm's computer and telephone systems

  • Provide management escalation and customer  notification  of IT problems as needed

  • Develop and maintain an expert knowledge of all aspects of the IT environment

  • Ensure that all Help calls received are resolved to the customer’s satisfaction

  • Accurately and extensively document all Help calls via Track-it Database

  • Relocation of existing equipment to support user moves and installation of equipment for new users

  • Maintain an inventory of all firm's production computer hardware

  • Setup and support of video conferencing system

  • Provide on-call technical support and resolution after hours - on-call includes nights, weekends, and holidays

  • Report observed problem trends or common user frustrations to supervisor

  • Deploy, support and trouble-shoot hardware, including but not limited to PCs, Laptops and Printers

  • Perform other departmental duties as required by supervisor in support of the IT department


  • Must have an understanding of network LANs and WANs in a Microsoft environment. Requirements include hands-on experience with support of the Firm’s Document Management System, Microsoft Office Suite and experience in a Help Desk environment.

Only candidates authorized to work in the U.S. with a stable resume and relevant experience need apply.  Apply directly online at www.connectstaffinginc.com/apply or email your resume to resume@connectstaffinginc.com.\

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Connect Staffing is your link to successful recruiting – connecting the best people with the right jobs. We recruit for a wide range of corporate and legal positions and offer the convenience of direct hire and contract staffing. Our unique approach combines thorough screening and testing, cutting-edge technology and spot-on intuition. We put this to work for some of the country's most respected corporations and law firms for the mutual benefit of clients and candidates. Visit our website at www.connectstaffinginc.com.

keywords: law firm, attorney, IT, help-desk support



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