Desktop Support Analyst 2
|Location:||UNMMG Information Technologies|
|# of Openings:||1|
Position Class Code/Title: E2018 / Desktop Support Analyst 2
OPEN UNTIL FILLED
UNM Medical Group, Inc. (UNMMG) is the practice plan organization for physicians and other medical providers associated with the UNM Health Sciences Center. UNM Medical Group, Inc. is a New Mexico non-profit corporation and is an equal opportunity employer. UNMMG offers a competitive salary and an attractive benefit package which includes medical, dental, vision, and life insurance as well as tuition assistance, paid leave and 403b retirement for benefits eligible employees.
NM Medical Group IT Operations supports the computer systems for the UNM Medical Group. This includes desktops, laptops, printers, servers, and various applications that run on these systems. The UNM Medical Group IT Operations department is looking for a Desktop Support Analyst Il to work in the IT Operations support group. This position works closely with various departments and clinics within the UNM Medical Group to resolve incidents and requests with the computer systems environment. This position will be responsible for resolving a wide variety of computer issues that can include; Windows Deployment Services, troubleshooting hardware and software issues, replacing hardware, installing software, account management within Active Directory, network shares, and 3rd party business applications. The IT Operations support group provides support through various means; direct on-site support, telephone support, E-mail support, and remote assistance. Candidates for this position should have experience troubleshooting and resolving computer hardware and software problems. It is desired that they have a technical understanding of Microsoft Windows Operating Systems (client/server) and the Microsoft Office suite of applications. Candidates should be comfortable working directly with customers whether that is over the phone or in person, and have good communication skills to effectively give technical guidance to a variety of customers.
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Under general supervision, provides user support, general problem analysis and resolution, technical assistance, and training for information systems. May lead or guide the work of others.
DUTIES AND RESPONSIBILITIES
MINIMUM JOB REQUIREMENTS
High school diploma or GED with at least 1 year of experience that is directly related to the duties and responsibilities specified. Verification of education and licensure (if applicable) will be required if selected for hire.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
CONDITIONS OF EMPLOYMENT
WORKING CONDITIONS AND PHYSICAL EFFORT
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