Job Code/Title: S5001/ Clinical Nurse Coordinator
FLSA : Exempt
BEST CONSIDERATION DATE: OPEN UNTIL FILLED
UNM Medical Group, Inc. (UNMMG) is the practice plan organization for physicians and other medical providers associated with the UNM Health Sciences Center. UNM Medical Group, Inc. is a New Mexico non-profit corporation and is an equal opportunity employer. UNMMG offers a competitive salary and an attractive benefit package which includes medical, dental, vision, and life insurance as well as tuition assistance, paid leave and 403b retirement for benefits eligible employees.
The Urogynecology Division is seeking a Clinical Nurse Coordinator to manage patient care and services across our facilities at the Sandoval Regional Medical Center, Women’s Health Clinic on Eubank Blvd, and their respective operating rooms. This role will actively maintain and review the surgery schedules for Urogynecology surgeons to ensure cases are arranged in an efficient manner, including coordinating rescheduling responsibilities that allow the operating rooms to be fully utilized. In addition to overseeing the general day-to-day tasks of managing the surgery schedules, this individual will review medical records for patients scheduled for surgery to ensure appropriate items have been completed prior to surgery such as patient lab tests, imaging, etc. required for the OR. Individual will also aid in scheduling follow up care, as requested, to include post-operative appointments with surgeon or collaborating offices such as physical therapy or pessary clinics.
The ideal candidate will exhibit the following characteristics:
- Ability to effectively adapt to changing priorities
- Ability to effectively provide support for a variety of administrative needs
- Ability to effectively multitask
- Ability to communicate effectively, both orally and in writing
The following statements are intended to describe, in broad terms, the general functions and responsibility levels characteristic of positions assigned to this classification. They should not be viewed as an exhaustive list of the specific duties and prerequisites applicable to individual positions that have been so classified.
Under the Direction of the Division Chief or Program Director, provides clinical and operational support to the Surgeons and patients. The Coordinator is the liaison between the Surgery Division and the Clinic, is the primary contact for referring physicians and patients, works closely with the providers to ensure the appropriate patients are scheduled with the appropriate tests (imaging, laboratory, etc.), and resolves patient concerns and issues. Coordinates patients and services between SRMC, the Surgery Clinic (2ACC), and the operating rooms. Serves as a practice resource and educator for patients and staff. Patient care assignments may include all age groups.
Duties and Responsibilities
- Coordinate quality initiatives and activities and assist with the development of written standards and protocols.
- Serves as a liaison between providers, patients, and staff by assisting with education needs, problem resolution, and health management
- Serves as a clinical resource, ensuring quality patient care that meets national and quality standards
- Proactively coordinate and communicate with various departments (both external and internal) to coordinate services, resolve operation issues, and improve quality of patient care
- Serve as the primary contact for external referring providers: appoint patients, maintain communication regarding patient’s status, build relationships with provider staff.
- Review internal ad hoc requests and coordinate with Centralized Scheduling to appropriately schedule patient based on provider preference, acuity or illness, etc.
- Coordinate operating room schedules and availability for the Division of Surgery
- Work closely with the Clinic Unit Director to improve efficiency and patient flow.
- Coordinate provider schedules between the clinics (2ACC and SRMC) and the operating room
- Review clinic schedules to ensure patient have the lab tests, imaging, etc. required for the clinic visit
- Work closely with the providers and clinic staff resolve patient complaints and concerns, and improve patient satisfaction
- Serves as a resource and coach for Quality Assurance Projects in the Clinics.
- Serves as a resource and participates in any compliance issues or initiatives.
- All other duties as assigned
Minimum Job Requirements
Nationally accredited nursing program graduate with at least 1 year of nursing experience. Licensed Registered Nurse in the State of New Mexico or as allowed by reciprocal agreement by the State of New Mexico. Verification of education and licensure will be required if selected for hire.
Knowledge, Skills and Abilities Required
- Thorough knowledge and understanding of clinical protocol, procedures and standards
- Ability to provide operational guidance and leadership to technical staff in area of specialty
- Strong organizational and coordination skills.
- Ability to read, understand, follow and enforce safety procedures
- Demonstrated nursing skills in area of specialty.
- Strong written and verbal communication skills.
- Ability to work effectively at all levels in a collaborative, customer service oriented, team environment.
- Ability to plan, implement and evaluate individual patient care programs.
Conditions of Employment
- Basic Life Support (BLS).
- Must be employment eligible as verified by the U.S. Dept. of Health and Human Services Office of Inspector General (OIG) and the Government Services Administration (GSA).
- Must pass a pre-employment criminal background check.
- Fingerprinting, and subsequent clearance, is required.
- Must provide proof of varicella & MMR immunity or obtain vaccinations within 90 days of employment.
- Must obtain annual influenza vaccination.
- If this position is assigned to a clinical area, successful candidate will be required to complete a pre-placement medical evaluation/health screen. Required N-95 mask fitting, testing, vaccinations to include annual TST, Tdap, and Hepatitis B will be determined based on location and nature of position.
Working Conditions and Physical Effort
- Work is performed in an interior medical/clinical environment.
- Will work with blood or blood-borne pathogens and will require OSHA training.
- Occasional risk exposure to unusual elements such as toxic chemicals, bio-hazardous materials requiring awareness of safety precautions. May include the use of protective equipment.
- Physical Demand requirements are in excess of those for Light Work.
- Moderate physical activity. Requires exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.