Careers


Hotel Front Desk Agent,FT

Division: Seven Feathers Casino Resort
Location: OR-Canyonville - Seven Feathers Casino Resort
Position #: 402400
# of openings: 1

Description

POSITION PURPOSE:

Responsible for providing exceptional guest service for all resort guests. Handles registration, room assignments, check out and cashiering in a friendly, professional manner to encourage repeat business.  

ESSENTIAL FUNCTIONS:

  • Upholds the resorts commitment to exceptional guest service.
  • Is familiar with and can perform all the duties and responsibilities of the reservation agent.
  • Completes guest transactions by processing payments in cash or credit card.
  • Demonstrates working relationship and communication skills conductive to a professional and friendly work environment with all departments.
  • Resolves and /or refers to management all guest requests, concerns, complaints, and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Does not exceed realm of specified authority.
  • Registers guests, assigns rooms and keys. Accommodates special requests whenever possible.
  • Begins each shift by signing in, reading and initials the logbook, posted memos, meeting minutes, ect.  Assists the Front Office Lead Receptionist in printing and reading of necessary reports.
  • Understands and is familiar with room status, availability, room rates, locations, room types, and package elements.
  • Is familiar with the Players Club and encourages all guests to utilize this service.
  • Coordinates room status updates with housekeeping by notifying of all late checkouts, room moves, early check ins, stayovers, special requests, ect.
  • Is familiar with and follows proper procedure for noise/disturbance complaints inform Front Office Lead or Front Office Supervisor of all complaints.
  • Knows how to use front office equipment.
  • Obtains hotel bank and keeps it balanced.
  • Posts appropriate charges and credits to guests account.
  • Uses proper verbal etiquette, is friendly, uses name recognition, and makes eye contact with all guests.
  • Follows security procedures when issuing guest room keys.
  • Knows and adheres to all cash handling and credit card policies and procedures.
  • Follows proper procedure for issuing and closing guests safety deposit boxes.
  • Use proper mail, package, and message handling procedures.
  • Maintains clear and concise communication with Front Office Lead Receptionist and /or Front Office Supervisor/Manager through out each shift.
  • Attends and positively contributes to all scheduled meetings and training sessions.
  • Encourages and demonstrates positive morale characteristics.
  • Maintains a neat and clean appearance of the front desk and other work areas at all times.
  • Knows and follows the Internal Controls set in place by the Cow Creek Gaming and Regulatory Commission.
  • Captures and accurately enrolls new members into the Players Club.  Accurately updates Player information.
  • Adheres to all department and resort policies outlined in the employee handbook.
  • Performs and assists with other duties and responsibilities set forth by the Front Office Supervisor, Hotel Manager, and Hotel Director.
  • Provides constructive input to foster process improvement within the department.
  • Maintains confidential information that is received in verbal, written, and electronic media.  Limits access to information on a job-related, need-to-know basis.

QUALIFICATIONS:

  • High School Diploma or GED Certificate required.
  • 1 year of experience working in a customer service environment required.
  • Experience with Micros, Patron, and Opera preferred.
  • Clerical/administrative experience required.
  • Excellent organizational, verbal, interpersonal, and customer relations skills.
  • Basic computer skills in Microsoft Word, Excel and Outlook.
  • Ability to handle multiple priorities and tasks at once.
  • Able to follow verbal as well as written instructions.
  • 21 years of age or older.
  • Must be able to obtain a Class III Gaming License.
  • Maintain a neat, clean, and well-groomed appearance at all times (specific standards available).


 




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