Division: UIDC Administrative Division
Location: UIDC Admin Services - Canyonville
Position #: 706660
# of openings: 2



Under the general supervision of the IT Operations Manager, this position is responsible for providing technical support to users of desktop computer, telephone, and office equipment.


  • Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment. 
  • Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment.
  • Builds, tests, and deploys computers with correct software for the installation.
  • Performs periodic inventories of desktop computer, telephone, and office equipment.
  • Pulls data cables as necessary to accomplish task at hand.
  • Accurately documents all work performed in Help Desk software application.
  • Ensures that customer needs are the first priority when approaching work assignments. 
  • Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others’ judgment and capabilities, and gives praise/recognition to those who earn it.
  • Maintains confidentiality of verbal, written and electronic information.  Limits access to information on a job-related, need-to-know basis.
  • Ensures that both written and verbal communications are clear, concise, complete, accurate and effective.


  • Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required.
  • 1 year prior experience in customer service related field preferred. 
  • Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred.
  • Microsoft Certified Desktop Support Technician or Comptia A+ certification preferred.
  • Achieve passing score on basic computer skills exam.
  • Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems.
  • Must be willing and able to work holidays and weekends as needed.
  • Excellent organizational, verbal, interpersonal, and customer relations skills.
  • Must be 21 years of age or older.
  • Current Oregon Drivers License with the ability to qualify for the UIDC’s Drivers Program.
  • Must be able to obtain a Class III Gaming License
  • Employee must maintain a neat, clean, and well-groomed appearance at all times. (Specific Standards available)

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