Careers


Pit Manager, FT

Division: Seven Feathers RV Resort
Location: OR-Canyonville - Seven Feathers RV Resort
Position #: 202006
# of openings: 1

Description

POSITION PURPOSE:

The primary responsibility of the Pit Manager at Seven Feathers Hotel & Casino Resort is to lead pit operations by example; promoting the provision of excellent service and experiences in all interactions with guests and casino team members.

ESSENTIAL FUNCTIONS:

  • Responsible for establishing and demonstrating guest services standards that exceed the criteria set by the property and strive to:
  • Create memorable & fun experiences.
  • Understand and appreciate guest preferences (within departmental policies).
  • Create an inviting environment for our guests to join the games and employees to flourish in their duties.
  • Maintain a professional demeanor, language & attire.
  • Assist the Shift Manager to manage pit operations ensuring games are dealt with utmost proficiency & accuracy while abiding by the procedures and policies set forth by Seven Feathers and the Cow Creek Gaming & Regulatory Commission.
  • Assist the Shift Manager with administrative pit needs. The Pit Manager is responsible for training new hires and maintaining skill levels of pit employees.
  • Builds a strong friendly rapport with our valued guests and team members while being prepared to handle confrontational situations with a business-like demeanor.
  • Creates an environment that promotes teamwork (departmentally and casino-wide) and encourages team member ideas and feedback. Must be willing to communicate and lead through positive reinforcement, example and fairness. 
  • Provides guidance and direction to the Pit Staff and makes recommendations to management regarding scheduling, guest service, accountability issues and other issues arising in the pit.
  • Maintains work flow for all personnel and provide administrative accountability for pit documentation.
  • Maintains proper inventory of cards, dice and cheques.
  • Develops all aspects of dealer training promoting departmental growth as opposed to individual shift growth.
  • Resolves guest comments, concerns, disputes and suggestions in a continuous effort to provide superior guest service to all guests.  Support departmental personnel with these same standards.
  • Provides constructive input that fosters continued improvement within the department.  Develops plans and implements ideas to cultivate great gaming and work environments.

QUALIFICATIONS:

  • High School Diploma or GED Certificate required.
  • 5 -7 years Table Games experience, including extensive experience in Blackjack, Craps, and Roulette. 3-5 years as a Table Games Supervisor or equivalent position. 
  • Administrative/clerical experience required.
  • Intermediate computer skills in Microsoft Office, Outlook and Excel.
  • Current on all Title 31 Regulations and cash handling procedures.
  • Able to read and comprehend written instructions.
  • Excellent organizational, verbal, interpersonal, and customer relations skills.
  • Able to handle large number of patrons at any given time and delegate effectively.
  • Previous experience in defusing hostile situations promptly and effectively.
  • Must be able to maintain composure and make effective decisions in stressful situations when dealing with challenging circumstances.
  • Current OLCC card.
  • 21 years of age or older.
  • ·Must be able to obtain a Class III Gaming License.
  • Current and valid Oregon Drivers License required, with the ability to qualify for the UIDC’s Drivers Program.
  • Maintain a neat, clean, and well-groomed appearance at all times (specific standards available).

 




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