Children's Care Coordinator

Job Category: Behavioral Health Technician
Title: Children's Care Coordinator
Location: AZ-Payson-Aero Outpatient Clinic (E, O, P)


Southwest Behavioral & Health Services (SB&H) is a large and fast growing, non-profit community-based provider of behavioral health services. We are a leader in development and delivery of services in the areas of housing, residential care, prevention services, outpatient services to children, incarcerated persons and dually diagnosed adults (SMI/SA). We are an innovative leader in behavioral health, our services are client directed-outcome informed, evidence-based and include treatment of co-occurring disorders, the FAST model in prevention services, the Arizona Treatment Initiative for children and families, and the Recovery Model for persons with serious mental illness.We have locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and increased vacation accruals after 2, 5 and 10 years of service! We offer 100% company-paid medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement, prescription drug discounts, chiropractic services, and much more!

We are currently looking for a full time Children’s Care Coordinator to join our Aero Outpatient Clinic in Payson, AZ. This is a Monday – Friday position with work hours anywhere between 8 am – 7 pm.

The Care Coordinator functions as a member of an interdisciplinary team to provide care coordination to a caseload of severely mentally ill children with multiple medical and /or co-occurring substance abuse disorders and/or medically ill individuals. Advocates for and supports the client, engages with community agencies/health care providers and others on his or her behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/or hospitalizations. Provides clinical support to the Team by providing consultation, education, information around psychosocial and/or substance abuse conditions, interventions and resources to maintain focus on outcomes and best practices.

Primary Responsibilities:

  • Provides face-to-face and telephone crisis intervention

  • Completes safety plans with clients

  • Provides information to consumers and family members concerning community resources and linkages to other services

  • Assists consumers and families in securing appointments with support services and agencies, as needed

  • Arranges for transportation for consumers and family members for community services as needed

  • Maintains effective communication with clients, primary care physicians, substance abuse and mental healthcare providers, family, collateral resources, and other agency staff on behalf of clients

  • Works as a part of a Care Coordination team: attends and participates in team meetings to provide input/feedback around psychosocial conditions to review client status, update plans and goals and review outcomes to further program goals

  • Acts as a resource/consultant to all team members on psychosocial and/or substance abuse issues and resources

  • Acts as a linkage to community services including medical, behavioral, residential, and any other services per inter-disciplinary care plan

  • Participates in the development/documentation/review and update of client centered comprehensive, integrated, interdisciplinary care plan in consultation with the Care

  • Manager and other team members to ensure focus on desired outcomes

  • Monitors overall service delivery to clients to ensure coordination and continuity: advocates with service providers/resources as needed

  • Maintains required number of client contact hours per week

  • Maintains the expected level of productivity


  • Minimum requirement consists of a Bachelor’s degree with two  years  of full-time behavioral health experience

  • An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable

  • Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs/requirements of the clinic

  • Required to maintain personal auto insurance per SBH guidelines

  • Obtain Certification in First Aid & CPR

  • Must be able to obtain finger print clearance card and pass a background check

  • Experience working with multi-cultural and low socio-economic individuals. General knowledge & aptitude for working independently with children of mixed ethnic groups

  • Bilingual (English/Spanish) speaking preferred

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