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Marketing & Customer Experience Specialist, AMI

Posting Number: 5750
Company Description:
Department Description:
Number of Open Positions: 1
Location: CA - Halifax, Nova Scotia


Job Title:  Marketing and Customer Experience Specialist, AMI
Type of Employment: Regular, Full time
Location: Halifax, NS
Date Posted:  10th April 2019


Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety and our customers, we’re committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees.  We’re hiring solution-minded people excited to help us grow into the future and are currently looking to fill the position of Marketing and Customer Experience Specialist to join our SMART METER project team.  AMI “Advanced Metering Infrastructure” is an integrated system of smart meters, communications networks and data management systems that enable two-way communication between customers and their utilities.

In this role you will join a high-profile, transformative project at Nova Scotia Power that is accountable for introducing SMART METER technology and helping to redesign the customer experience.

The ideal candidate will be a creative and strategic marketer and have superior project management skills.  This individual must have a genuine passion and natural curiosity for all things tied to creating and delivering an exceptional customer experience. They are experienced in operational marketing with knowledge in launching and introducing products and services to customers.


Key Responsibilities:

  • Develop and implement customer focused marketing and communication plans from creative brief to program execution and measurement.
  • Assist with the development of customer experience process designs, and improvement plans in support of the overall marketing and customer experience strategy and plan.
  • Work in collaboration with digital agency and internal IT partners in the development, design and delivery of an exceptional digital experience.
  • Manage specific digital projects and be accountable for content strategy and leading social media plan and implementation.
  • Leverage key research insights in support of overall strategy and customer experience designs.
  • Manage reporting of key measurements and results.
  • Assist communications advisor in developing content and presentation materials for internal stakeholders during busy times.
  • Build and maintain effective working relationships with internal teams, including those in the Customer Experience, Communications, OCM, Human Resources and Transmission & Distribution business units.
  • Build and maintain relationships with advertising/communication agencies to execute strategies and plans on time and on budget.
  • Manage projects effectively to ensure budgets and deadlines are met.
  • Demonstrate commitment to workplace health and safety


Knowledge, Skills, and Abilities:


  • Understanding of the principles of customer experience with demonstrated success in implementation of key strategies and operational improvements.
  • Expertise and knowledge of operational marketing and communications.
  • Knowledge and experience in digital marketing and content strategy.
  • Deep knowledge of advertising processes and the various advertising disciplines (creative, production and media planning, content strategy, etc)


  • Strong time management, organizational and multitasking skills.
  • Strong communication and relationship building skills.
  • Excellent written and verbal communication skills.


  • Ability to think strategically, problem-solve and make decisions.
  • Ability to multi-task with strong attention to detail.
  • Ability to contribute individually and participate in cross-functional teams.
  • Highly organized and detail oriented.
  • Recognize when to bring issues and information forward to team lead.
  • Passion for and pride in the work.
  • Results oriented.

Education and Experience:


  • Undergraduate degree, or diploma, with a focus in marketing, management or communications.
  • 5-7 years work experience in marketing, or customer experience
  • Direct experience working with agency partners and cross functional teams.


  • Experience working with an integrated project team on the launch of a significant new service or experience for customers.
  • Customer Experience strategy and process improvement experience within a consumer-focused industry.


Reports To:  Snr Manager, Marketing & Communications, AMI

Salary: Commensurable with qualifications and experience.

To apply please click on the 'Apply' button at the end of the online posting and complete all required fields. Application deadline is 24th April 2019. Late applications may not receive consideration.


Recruitment & Promotion Policy:  When filling vacant positions, we are determined to hire the best candidates available.  We're committed to providing employees with a fair and equal opportunity to compete for jobs.  Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

We value diversity in the workplace and strongly encourage applications from all qualified candidates including African Nova Scotians and other members of the visible minority community, Aboriginal peoples, persons with disabilities, and women in non-traditional roles.  Applicants from these designated groups wishing to self-identify may do so through a series of questions in the on-line application process.

Normally, unless otherwise requested in advance, the supervisors of internal candidates selected for an interview will be contacted in order to facilitate scheduling of the interviews.  The supervisor will maintain the confidentiality of the employee's application.


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