Service Desk Support Analyst

Location: Brownsville, WI Corporate Office
Division: Corporate Support
Employment duration: Full time
Employee Referral Bonus: Tier 3

Description

Michels Corporation has been unlocking the potential of utility and transportation construction for six decades. Our operational crews depend on support from our in-house experts to advance critical infrastructure projects. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.

 

As a Service Desk Support Analyst, your key responsibility will be to respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions.

Why Michels?

  • We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors
  • Our steady, strategic growth revolves around a commitment to quality
  • We are family owned and operated
  • We invest an average of $5,000 per employee on training each year
  • We offer a comprehensive benefits package, including health, dental and vision, competitive paid time off plans and much more!
  • We reward hard work and dedication with limitless opportunities
  • We believe it is everyone’s responsibility to promote safety, regardless of job titles.

Why you?

  • You thrive in fast-paced environments under tight deadlines
  • You relish new challenges and evolving technology
  • You enjoy collaborating and communicating with your teammates
  • You like to know your efforts are noticed and appreciated
  • You have strong communication skills
  • You deliver exemplary customer service through interactions with others

What it takes:

  • Associate’s Degree in Computer Science or related field (equivalent years of related experience also acceptable)
  • Proficient in Microsoft Office Suite
  • Familiar with network technologies and Microsoft Active Directory (desired)
  • Familiar with Windows Operating Systems and Apple technologies


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