Field Service Engineer -- DFW

Location: Dallas/Fort Worth
Department:
Employment Duration: Full time

Description

Who We Are

Evolv is a venture backed startup developing technology to detect and prevent active shooters and terrorists from attacking places where people gather. Our products have screened more than 10 million people, keeping them safe at stadiums, concert venues, tourist locations, hospitals, workplaces, houses of worship, and airports. Our Physical Intelligence Platform combines unique sensor networks, AI-powered threat recognition, powerful analytics, and cloud connectivity to deliver entrance security at the speed of life.

We are backed by world class investors and advisors including Bill Gates, General Catalyst Partners, Data Collective, Lux Capital, and former leaders from National Security and Counter-Terrorism Agencies. Our customer base has grown rapidly over the past 18 months to include many leading organizations in their respective fields. Having established strong demand for our initial product line, we are now recruiting leaders in sales, marketing, product, customer success, and engineering to scale up the business.

 

What We Seek

We are looking for a skilled and energetic field service engineer to help us ensure a seamless customer rollout of our products. Our first product, the Evolv Edge, is a sensor-based electro-mechanical unit with no moving parts. Currently, our services team supports product demos and installations, as well as provides maintenance, upgrades, and repairs to existing field units. As the interface between customers and Evolv’s engineering and sales teams, our field engineers play a critical role in ensuring that Edge implementations are successful. As an expert in all aspects of the Edge product, you will be responsible for initial installation and setup, troubleshooting hardware and software issues, hardware testing and replacement, software maintenance and upgrading, training customer employees and security staff, and ensuring a very high level of customer satisfaction. You will work collaboratively with the rest of the Evolv team to provide support for pilots, trials, initial installs and deployments, collecting data and providing critical feedback to our engineering and product managers.

 

What You Bring

You have at least five years of experience as a field service engineer, and you enjoy building long-lasting relationships with customers. You have a tenacious, never-give-up attitude, and are passionate about keeping people safe around the world. You have experience working with a wide variety of partners and customers, including but not limited to: private and government development programs, private service organizations, law enforcement, and military. You have experience readying products for trade shows and distribution across partner networks. In addition, you can also demonstrate the following:

  • Willingness to travel both domestically and internationally (travel estimated at 85%)
  • System level troubleshooting (mechanical, electronic, and RF)
    • Wiring diagrams, schematics, and the ability to read floor plans
  • Capable of taking charge of installation with regard to subcontractors and facilities and providing guidance to the customer
  • Experience with security and checkpoints helpful             
    • Video surveillance systems, WTMD, x-ray baggage scanning, Trace
  • Experience with networking, access control, phone, and tablet applications
  • Strong written and verbal communication skills
  • Ability to work both independently and as part of a team with many different types of people, including customers, operations and management
  • Proficiency with Microsoft Office tools – Word, Excel, Powerpoint, as well as familiarity with CRM tools

We welcome our veterans to apply.

 

Why Work at Evolv?

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team of researchers, engineers, manufacturing and operations executives, and product managers who share our vision for a safer world. Equity is an important component of every compensation package. We offer a flexible work environment, a unique culture, and competitive benefits: medical and dental insurance, a 401(k) plan, and an unlimited vacation policy.

This is an opportunity for you to support a world class product portfolio and make a real difference in the world. Come join us today!

 

Evolv Technology is an Equal Opportunity Employer.





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