Solutions Engineer

Location: Waltham, MA
Department:
Employment Duration: Full time

Description

Who We Are

Evolv is a venture backed startup developing technology to detect and prevent active shooters and terrorists from attacking places where people gather. Our products have screened more than 10 million people, keeping them safe at stadiums, concert venues, tourist locations, hospitals, workplaces, houses of worship, and airports. Our Physical Intelligence Platform combines unique sensor networks, AI-powered threat recognition, powerful analytics, and cloud connectivity to deliver entrance security at the speed of life.

We are backed by world class investors and advisors including Bill Gates, General Catalyst Partners, Data Collective, Lux Capital, and former leaders from National Security and Counter-Terrorism Agencies. Our customer base has grown rapidly over the past 18 months to include many leading organizations in their respective fields. Having established strong demand for our initial product line, we are now recruiting leaders in sales, marketing, product, customer success, and engineering to scale up the business.

 

What We Seek

We are looking for a dynamic and energetic solutions engineer to help us develop, pilot and launch our products to ensure they are exceeding the needs of the market and demands of our customers. As a key interface between customers and Evolv’s engineering and sales teams, and often the onsite lead, our solutions engineers play a critical role in ensuring that our products are successful. As an expert in all aspects of our current and emerging products, you will be responsible for transitioning products from development to deployment, supporting launch activities, providing expertise in product applications, defining customer solutions, and gathering feedback. You will work collaboratively with the rest of the Evolv team to provide support for pilots, trials, trade shows and events, early installations and deployments, collecting data and providing critical feedback to our engineering and product managers. As a mission-driven company, we are looking for a representative who shares our passion for making a real difference in society – saving lives and increasing quality of life wherever people gather.

 

Key responsibilities include:

  • Defining product-based solutions to meet the needs of the market and demands of the customer
  • Working with product management, engineering, and others to launch new products and develop concepts of operations
  • Working with sales to pilot, showcase and demonstrate products
  • Leading and/or coordinating onsite customer and product activities
  • Training and presenting to customers, partners, and others regarding the capabilities and applications of our products
  • Supporting customer applications- and/or product-based resolutions
  • Providing critical feedback to product management, engineering and others through written reports, presentations and other forms of communications
  • Writing initial field-based procedures

 

What You Bring

You have at least five to seven years of experience in a customer facing technical role including applications, solutions or sales support, and enjoy building long-lasting relationships with customers. You have strong customer relationship skills, which enable you to understand customers’ needs and objectives and translate them into product-based solutions. You have a strong technical background, with the ability to discuss technical issues and identify solutions that meet customer requirements. You have the ability to work independently, have a track record of strong decision making, and experience launching new hardware-based products in a high paced, high impact environment. In addition, you can also demonstrate the following:

  • Willingness to travel both domestically and internationally (travel estimated at 75%)
  • Experience integrating security technology into populated environments, including checkpoints, is helpful
    • Video surveillance, access control, and face recognition systems, as well as metal detectors, x-ray baggage scanning and trace systems
  • Strong experience integrating complex hardware solutions and communicating product features and capabilities to customers at varying levels.
  • Able to summarize field activity and product functionality with team operations and management, as well as customers.
  • Willing to independently lead customer-based activities including pilots, demonstrations, and events.
  • Experience with system level troubleshooting and capable of becoming technically certified.
    • Ability to understand wiring diagrams, schematics, diagnostics test procedures.
  • Capable of understanding custom software applications in Microsoft Windows, Linux and Smartphone/Tablet environments.
  • Comfortable developing and presenting material using Microsoft PowerPoint a plus.

 

Why Work at Evolv?

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team of researchers, engineers, sales and marketing executives, product managers, advisors, board members, and leading customers who share our vision for a safer world. Equity is an important component of every compensation package. We offer a flexible work environment, a unique culture, and competitive benefits: medical and dental insurance, a 401(k) plan, and an unlimited vacation policy.

 

This is an opportunity for you to launch world class products and make a real difference in the world. Come join us today!

 

To find out if this is the next step on your journey, contact Liza Knapp at lknapp@evolvtechnology.com.

Evolv Technology is an Equal Opportunity Employer.





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