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Field Service Engineer

Location: Dallas/Fort Worth
Department:
Employment Duration: Full time

Description

Who We Are

Evolv is a venture backed startup developing technology to detect and prevent active shooters and terrorists from attacking the places where we expect to be safe. Together with our investors – Bill Gates, General Catalyst Partners, Data Collective, and Lux Capital – we are re-defining the physical security industry. We’re currently focused on detecting concealed threats such as firearms and explosives and are in the process of developing the next generation of our technology. Evolv’s technology is being used to seamlessly screen millions of people around the globe in stadiums, entertainment venues, performing arts centers, train stations, airports, office buildings and hotels.

What We Seek

We are looking for a Dallas-based, skilled, and energetic field service engineer to help us ensure a seamless customer rollout of our products. Our first product, the Evolv Edge, is a sensor-based electro-mechanical unit with no moving parts. Currently, our services team supports product demos and installations, as well as provides maintenance, upgrades, and repairs to existing field units. As the interface between customers and Evolv’s engineering and sales teams, our field engineers play a critical role in ensuring that Edge implementations are successful. As an expert in all aspects of the Edge product, you will be responsible for initial installation and setup, troubleshooting hardware and software issues, hardware testing and replacement, software maintenance and upgrading, training customers, and ensuring a very high level of customer satisfaction. You will work collaboratively with the rest of the Evolv team to provide support for pilots, trials, initial installs and deployments, collecting data and providing critical feedback to our engineering and product managers.

What You Bring

You have at least three years of experience as a field service engineer, and you enjoy building long-lasting relationships with customers. You have a tenacious, never-give-up attitude, and are passionate about keeping people safe around the world. You have experience working with a wide variety of partners and customers, including but not limited to: private and government development programs, private service organizations, law enforcement, and military. You have experience readying products for trade shows and distribution across partner networks. In addition, you can also demonstrate the following:

  • Willingness to travel both domestically and internationally (travel estimated at 75%)
  • System level troubleshooting (mechanical, electronic, and RF)
    • Wiring diagrams, schematics, and the ability to read floor plans
  • Capable of taking charge of installation with regard to subcontractors and facilities and providing guidance to the customer
  • Experience with security and checkpoints helpful             
    • Video surveillance systems, WTMD, x-ray baggage scanning
  •  Experience with networking, access control, phone, and tablet applications
  • Strong written and verbal communication skills
  • Ability to work both independently and as part of a team with many different types of people, including customers, operations and management
  • Proficiency with Microsoft Office tools -- Word, Excel, Powerpoint, as well as familiarity with CRM tools

We welcome our veterans to apply. Come join us!

Why Work at Evolv?

At Evolv, we are driven by the desire to make our world safe. We are fanatically customer-focused, knowing that what we do and how we do it can affect life or death situations for our customers. Our investors, management team, and board of global security experts share our belief that our cutting-edge technology can make a real difference. This is an opportunity to build a world class services organization and make a tangible impact on the success our customers have in implementing our technology. You will have the opportunity to work with a smart, talented team of engineers, sales executives, and operations and product specialists who share a vision for a safer world. Come join us today!

How to Apply

Please send your resume to Liza Knapp at lknapp@evolvtechnology.com.

Evolv Technology is an Equal Opportunity Employer.





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