Scheduling & Billing Associate - 1 Year Term

City: CA-ON, MISSISSAUGA
Job Code: 2963

Description

 

SCHEDULING & BILLING ASSOCIATE - 1 YEAR TERM

 

POSITION OVERVIEW

Reporting to the Manager, Workforce Coordination & Metrics, the Cabling Associate is responsible for coordinating work schedules for our Field Technicians and related analysis to ensure that the right numbers of Technicians are scheduled, in addition to completing payroll entry and validation, customer authorizations, and daily updates. Additionally, the Cabling Associate will be responsibile for processing completed projects including preparing invoices, collecting and storing project documentation, reconciling purchases for procjects and reviewing/producing regular and adhoc reports for the Management Team as well as Customers. Field expenses, payroll entry and validation as well as related reporting is also required.

 

ACCOUNTABILITIES AND RESPONSIBILITIES

·        Create work schedules for Field Technicians and track eight week schedule and coordinate changes

·        Monitor work activities daily, including non-billable hours, and proactively support Technician efficiencies

·        Understand the needs of the business and varying workload levels, and schedule accordingly

·        Create purchase orders thru Progistix, Anixter and others for business needs

·        Liaise with Technicians, Field Operations Managers, and customers regarding material requirements and arrange materials and equipment rentals for Technicians as required

·        Handle customer complaints, escalations, and identify problem resolutions

·        Validate completed service orders, test results, and details from Technicians for completion associate

·        Promotes and assists with Quality Improvement activities to reduce SAP errors, missed appointments, and escalations

·        Assist Field Staff with system inquiries

·        Collect data from various sources, completing analysis and publishing reports for Management

·        Perform various other duties and responsibilities as assigned to meet business needs

·        Collect original work order, completion details for invoicing.

·        Archiving documents for completed projects using Iron Mountain.

·        Process and create invoices in SAP as well as manage status.

·        Work with Finance (AR/AP) on billing/payroll inquiries and project costs.

·        Perform goods receipt to capture costs on projects.

·        Manage schedule of projects to be billed and keep detailed records between billing cycles.

·        Handle customer complaints, escalations, and identify problem resolutions

·        Enter payroll and expense data, approve and validate time sheets

·        Collect data from various sources, completing analysis and publishing reports for Management

·        Perform various other duties and responsibilities as assigned to meet business needs

 

COMPETENCIES AND QUALIFICATIONS

·        Minimum Grade 12 completion, or equivalency

·        Proficient with Microsoft Excel and Microsoft Word

·        Minimum one (1) year of office administration experience

·        Minimum one (1) year of customer service experience in an office environment

·        Experience with workforce planning and scheduling is an asset

·        SAP experience is an asset

·        Excellent written and oral communication skills

·        Strong organizational skills

·        Willingness to undertake new challenges, think creatively, problem-solve and recommend improvements in a dynamic environment

·        Strong attention to detail and accuracy

·        Team player

·        Ability to adapt to changing priorities in a fast paced environment

·        Able to work with minimal supervision

·        Flexibility to work rotating shifts, including weekends and evenings with ability to work on-call and report to work with minimal notice

 

WORKING CONDITIONS

·        Office environment

·        Must be available to work at the Mississauga Head Office (Argentia Rd/Mississauga Rd)

·        Shift times may vary to cover core hours of operation between 7:00am and 7:00pm; 7 days a week (rotating weekends)

·        Must be flexible to work evenings, weekends and holidays as required

 

ADDITIONAL INFORMATION

Job Location:  Argentia office (Mississauga Rd/Hwy 401)

Status:  Regular Part-Time, unionized, 1 Year Term

 

Bell Technical Solutions  is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive, equitable and accessible work environment so our employees can perform their jobs well and reach their full potential. We encourage everyone to apply to our job postings, including members of the four designated groups.





Are you a returning applicant?

Previous Applicants:

If you do not remember your password click here.

Back to Search Results

New Search


Powered By Taleo