Ag Partners LLC

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Information Systems Support Technician

Location: Albert City, IA
Job Code: 550
# of openings: 1

Description

SUMMARY

Under direction of the IS Manager, supports and installs PC’s, peripherals, and software.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Work in a safe and efficient manner, according to Ag Partners' Safety Policy.
  • Utilize good customer service skills at all times, when servicing and greeting customers, and when working with co-workers and other departments within the company.
  • Listen to and resolve customer complaints and concerns.
  • Demonstrate work habits that develop, build, and support the team concept within the organization.
  • Utilize the Ag Partners Help Desk software to track and document current support requests.
  • Provide assistance to users, including PC, printer, networking, software, password generation, password resets, and Mobile Smart Devices.
  • Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Answer user’s inquiries regarding computer software and hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Troubleshoot VPN access to internal network.

EDUCATION: Associate’s degree (A.A.) or equivalent for two year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.           

POSITION AVAILABLE:    Immediately

LOCATION:       Ag Partners (Primarily Albert City Based)





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