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Help Desk Specialist

Job Code: 792
Location: Indian Head, MD 20640
Project Name: NAVSEA PMS 408

Description

Job Description: Maintain the confidentiality, integrity and accessibility of the NAVSEA PMS 408 Working Environment for all users. This includes, providing technical assistance and support for incoming queries and issues related the working environment and respond to queries either in person, over the phone or Email. Provide general administrative and programmatic support to the PMS 408 staff. 

 

Job Responsibilities:

  • Asking directed questions to evaluate the nature of problems.
  • Walking customers through multi-stage troubleshooting and issue resolution.
  • Following up with customers to ensure issue has been resolved.
  • Gaining feedback from customers about IDE Performance.
  • Reporting on continuous issues that need additional assistance or resources
  • Assisting in account creation for new users
  • Coordinating with the service provider to inform users of server related issues.
  • Creating and modifying lists, libraries and pages.
  • Managing and auditing a list of active users.
  • Assisting Gov’t staff with general administrative and programmatic matters as assigned.

 

Education/Skills/Qualifications:

  • HS Diploma; BS/BA in IT related field preferred
  • Familiarity (1 year) with MS Office Suite; Helpdesk Customer Service or BS in IT or related program
  • 1 year SharePoint experience a plus
  • Secret (Final or Interim)

Cydecor Inc. is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.





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