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Travelzoo is a global media commerce company. With 25 offices and more than 28 million members in Asia Pacific, Europe and North America, we publish outstanding deals from over 2,000 travel, entertainment and local companies. A career at Travelzoo is more than a job -- it’s a calling. We love what we do and our team works hard to make an impact.
Travelzoo is seeking a Customer Operations Business Intelligence Analyst to support our global customer care operation. The ideal candidate understands operational and financial metrics that are critical to the business. The BI Analyst will leverage data to provide customer insights to help our business units improve operations, make it easier for customers to do business with us, and help us make more informed decisions on where to invest in success.
The Business Intelligence Analyst will have a strong background in data analysis using BI tools and experience in transforming data into actionable insights. The BI Analyst will have an opportunity to think creatively about the performance that drives customer success and profitability, and will develop an exceptional understanding of Travelzoo’s products and customer service operations. The BI Analyst is a key role in Travelzoo’s award-winning customer and client services team. This position reports to the Senior Vice President, Global Customer Service, supporting our B2C and B2C service operations in North America and Europe.
Responsibilities include but not limited to:
If you are a globally-minded professional who thrives in a collaborative environment and values a meaningful career, then we want to work with you!
Are you a returning applicant?