Customer Service Representative - Cardiology- PRN

Location: Various
Job Code: 2137
# of Openings: 1

Description

At Revere Health, we value the health of our patients above all else. As the largest independent multi-specialty physician group in Utah, our healthcare system gives patients the best in communication, quality, coordination and innovation. Founded in 1960 in Provo, Utah, Revere Health has grown to include 29 medical specialties in over 100 locations throughout Utah, Arizona and Nevada.

As one of two Accountable Care Organizations accredited by Medicare in Utah, Revere Health offers a unique, patient-oriented approach to healthcare. We strive to keep medical costs at a minimum while providing the utmost in quality healthcare.

Revere Health: let’s live better.

SUMMARY :

Provides support with the daily activities of the medical office including greeting patients, registration, telephone coverage and appointment scheduling.  Maintains a professional image in appearance as well as over the phone.  Balances team and individual responsibilities.  Provides courteous and friendly service to all patients and contributes to building a positive work environment.

QUALIFICATIONS :

High school diploma or equivalent.  Two years’ experience in customer service related field.  Strong interpersonal and communication skills, both written and oral.  Ability to work under stress with frequent interruptions. Good computer skills. 

DUTIES AND RESPONSIBILITIES :

  • Reception and scheduling.
  • Greets and directs patients pleasantly upon arrival and verifies appointment time.
  • Manages difficult or emotional patient situations in a professional manner.  Responds promptly and professionally to a patient's needs.
  • Demonstrates accuracy and thoroughness when entering information in computer system.
  • Arrives patients by verifying that patient's billing information is up to date and accurate.  Makes appropriate changes in computer system.
  • Registers new patients by obtaining all pertinent billing information.
  • Schedules appointments and enters date and time into computer.
  • Collects co-payments at time of service, receives payment on accounts and reconciles daily cash reports.
  • Answers telephone promptly and courteously, transfers calls tactfully and politely and gives accurate and careful answers.
  • Takes complete and accurate messages.  Writes clearly and informatively using correct spelling and grammar.
  • Obtains signed statements from patients to protect clinic interests (i.e., HIPAA, Arbitration Agreements).
  • Attends meetings as required.
  • Other assigned duties and responsibilities as needed.

NOTES :

This is a PRN position. 





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