Service & Support Representative (Entry Level)

Location: Berkeley, CA
Job Code: 977
# of openings: 1



Nolo, the nation's leading provider of self-help legal, business, and consumer information, is looking for a full-time, customer-service-oriented individual to join our close-knit Service & Support team. We work together to make the law more accessible to the public by providing legal information on the Internet, in books and software, and on online applications. The person in the role will contribute to this mission by providing customer service and product support to Nolo's customers over the phone.


  • Assist customers with Nolo software, books, downloads, lawyer directory, and online applications
  • Respond to a heavy volume of inquiries about Nolo orders, products, and services through Salesforce
  • Process and register customer data from online forms (e.g. PPA's, LLC's, patents, etc.)
  • Process orders and resolve problems in Magento database program
  • Diagnose and carefully walk non-tech-savvy customers through technical troubleshooting
  • Utilize Google Drive to create, share, reference, and maintain documents and spreadsheets
  • Communicate with vendors and Nolo staff orally and in writing.

Skills & Attributes

  • Excellent customer service and communication skills (oral and written)
  • Accurate and efficient data entry skills (50 words/min. and 10-key by touch)
  • Strong analytical and problem-solving abilities
  • Organized: able to prioritize multiple, sometimes competing, tasks
  • Patient: can work effectively in sensitive and high-stress situations
  • Team player: excited about contributing to the organization and vision of the Service & Support team.


  • 2+ years of technical support or customer service experience
  • Familiarity with Macintosh and Windows operating systems.

Please submit resumes to:
Internet Brands, Inc. and its wholly owned affiliates are an equal opportunity employer.

Keywords: Berkeley, Bay Area, Jobs, Customer Service, CS, Account Manager, AM, Account Coordinator, Technical Support, Sales, Product, Technical, Full-Time, Entry-Level, Web, Online, Net

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