Customer Success Specialist

Location: Los Angeles (Headquarters)
Job Code: 1849
# of openings: 1

Description

Los Angeles based Internet Brands, Inc. is currently seeking a Specialist, Customer Success to join one of our fastest growing affiliates, Demandforce.

Demandforce, Inc. is a leading online marketing and communication software service.  We help local businesses thrive in the Internet economy using email communications, text messaging and online services. Demandforce combines an award winning communications platform with best-in-class reputation and networking tools into one powerful web-based application that seamlessly integrates with existing workflow systems to help businesses build a strong online reputation and leverage local network marketing.

As a Customer Success Specialist, you will be responsible for the overall health and retention of Demandforce accounts. You will be expected to onboard accounts, proactively reach out to improve health based on Gainsight triggers, conduct quarterly/annual business reviews, and have renewal/cancel and pre-cancel conversations with Demandforce clients.

Responsibilities:
- Onboard new customers.
- Monitor health and proactively reach out to accounts based on Gainsight triggers.
- Schedule and complete quarterly/annual business reviews.
- Have save/pre-cancel conversations.
- Conduct renewal conversations with accounts at risk.
- Funnel referrals to sales.

Skills:
- Strong oral and written communication skills.
- Consultative approach to account management.
- Deep customer empathy.
- Customer experience champion.
- Exceptional Demandforce product knowledge.
- Ability to have difficult conversations with customers.
- Understanding of competitive landscape.

Requirements:
- 2-4 years of experience in a customer facing support/success/onboarding role.
- Bachelor’s degree.
- Understanding of SMB space, particularly in the specified vertical.
- Knowledge of Salesforce CRM a plus.

To apply, please visit: http://chp.tbe.taleo.net/chp02/ats/careers/requisition.jsp?org=CARSDIRECT&cws=1&rid=1849

Internet Brands, Inc. and its wholly owned affiliates are an equal opportunity employer.

About Demandforce:
Demandforce is a leading online marketing and communication software service that helps local businesses thrive in the Internet economy. Demandforce's award-winning products help build businesses a strong online reputation and leverage local network marketing. Demandforce was acquired by Intuit in 2012. For more information, please visit www.demandforce.com.

About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Automotive, Health, Legal and Home / Travel. The company’s award-winning consumer websites lead their categories and serve more than 100 million monthly visitors, while a full range of web presence
offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands’ powerful, proprietary operating platform provides the flexibility and scalability to fuel the company’s continued growth. For more information, please visit www.internetbrands.com.

Keywords:
Customer Success, Customer Service, Client Solutions, Internet, Web Marketing

Previous Applicants:

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