Do you write SQL like your second language and enjoy the power of data? Are you interested in learning how a world class performing arts center operates? Do you enjoy the beauty and importance of performing arts and want to take an active role in promoting them? Do you want to be part of the exciting initiatives that are happening in The Kennedy Center as we commit to utilize technology and data to provide cutting edge customer experience?
The CRM System Administrator works closely with a wide range of user groups (ticketing, memberships, fundraising, marketing, and sales) and configures, supports, and maintains the CRM system (Tessitura) and other systems – including configuring new functionalities within the system, performing upgrades and patches, regular system and data maintenance, troubleshooting and monitoring.
S/he also collaborates with and reports to the Director of CRM and Business Systems to identify business needs and actively participates in setting long-term strategy for system design, process automation, and data governance protocol.
Duties and Responsibilities:
25% User Support
25% System Maintenance
25% Data Governance
25% Improvement Projects
Minimum Skills and/or Knowledge Required:
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.
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Submit cover letter and resume including salary requirements. Telephone inquiries will not be accepted. Qualified minorities and people with disabilities are encouraged to apply. EOE
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