Client Service Representative

Job Category: Administrative Position
Title: Client Service Representative
Location: AZ-Phoenix-Metro Outpatient Clinic (O)

Description

Southwest Behavioral Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Join Southwest Behavioral Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and accruals after 2, 5 and 10 years of service! We offer 100% company-paid medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, prescription drug discounts, chiropractic services, and much more!

We are seeking a motivated, client-oriented Client Service Representative to join our Metro Outpatient Clinic! Work schedule is Monday through Thursday 10 AM to 7 PM, and Friday 8 AM to 5 PM. 

Responsibilities:

  • Confirms appointments one to two days prior for all medical, counseling, and intake appointments. 
  • Schedules medication, counseling, and intake appointment. 
  • Completes intake referrals and screening.
  • Calls to reschedule appointments when clinical staff are out unexpectedly.
  • Performs general clerical duties for the clinic as requested/assigned by CSR Supervisor, Program Director and/or Administrative Coordinator. 
  • Greets consumers.
  • Verifies consumer eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D.
  • Collects client fees/copay
  • Assist clients with applying for AHCCCS
  • May assist with processing refill request, med issues, and/or prior authorizations .
  • Obtains appropriate paperwork from clients.
  • Covers at various SBH locations as required

Requirements:

  • High school Diploma or G.E.D. required
  • Requires prior clerical and/or customer service experience, preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements.
  • Required to maintain personal auto insurance per SBH guidelines.
  • Must be eligible and/or have valid Fingerprint Clearance Card through the Arizona Department of Public Safety.




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