Outreach Specialist

Title: Outreach Specialist
Location: AZ-Phoenix-Administration Building


Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and accruals after 2, 5 and 10 years of service! We offer 100% company-paid medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement prescription drug discounts, chiropractic services, and much more!

We are seeking a Outreach Specialist to join our Misdemeanor Repeat Offenders Program (MROP)! This position will work with adult individuals who frequent the legal system and/or are transitioning within or from jail or prison systems. It works as part of a multi-disciplinary team with the City, case managers and RBHA to successfully transition persons from jail or prison to services and community stability. Position works independently, carries a caseload, and provides an appropriate level of service to the program and individuals to complete a successful transition, reduction of recidivism, reduction of incarceration, and increase in support systems. Requires interface with legal systems, individual client contact and service provision, case management, service planning, crisis and behavioral health interventions/services, referral, and follow up.


  • Works in cooperation as part of a multi-disciplinary team with City, Police, Jail/Prison Systems, Prosecutors, Court System, PNO Case managers, and Program Liaisons
  • Provides case management based on the needs of the team and individuals served.
  • Supports Team efforts to provide comprehensive services
  • Carries a small caseload in addition to providing team case support
  • Primarily Responsible for coordination of care through multi-disciplinary providers.
  • Applies for benefits for persons served as needed
  • Familiar with AHCCCS rules and entitlements
  • Responsible for coordination and facilitation of Jail/Prison transition
  • May work inside the Jail and court systems
  • Communicates with Prosecutors Office to develop and coordinate terms for release
  • Reviews with client the expectations upon release and follows up as needed.
  • Act as an Advocate in court.
  • Plan, coordinate, and assist client with immediate and basics needs; resource for release.
  • Make referrals to appropriate services in cooperation with PNO clinical teams, and monitor client participation & compliance.
  • Works to provide and or facilitate the prescribed treatment plan accordingly
  • Coordinates and participates in staff meetings and client staffing’s.
  • Develops working rapport with team, persons served, legal system, PNO clinical teams as to effectively perform all job functions.
  • Follows up on and tracks all referrals in a timely manner.
  • Provide screenings & and ongoing assessments.
  • Provides crisis intervention, de-escalation, and Behavioral Health interventions as needed
  • Assist in facilitating needs to help individuals be successful in the program
  • Document activities for tracking and reporting according to documentation standards
  • Responsible for contractual obligations, fulfillment and outcome measures.
  • May be required to work flexible hours as needed to best serve the program and client needs
  • Required to carry a company smart phone
  • Required to drive personal or company vehicle and keep appropriate documentation
  • Maintain a Valid Arizona Driver’s License
  • Must Qualify and maintain in good standing; a Jail access pass
  • To ensure compliance & adequate services, additional job duties may be required and assigned.

Education & Qualifications:

  • Minimum requirement consists of a 21-year age, High School Diploma or GED plus some college course work in Behavioral Health or related fields, plus one year directly related job experience, or the equivalent combination of experience and education as well as Motor Vehicle clearance.
  • Maintain a Valid Arizona Driver’s License and a clean driving record for last 39 months is required.
  • A Peer Support Certificate is preferred.
  • Certification in First Aid & CPR.
  • Working knowledge of community resources, clinical methods and procedures.
  • Familiar with crisis de-escalation techniques.
  • Eligible to receive clearance for Jail visits.
  • Some knowledge of intervention techniques in behavioral health setting.
  • Proficient in computer skills, typing, and current electronic communication technologies
  • Ability to work as a team member
  • Experience working with multi-cultural and low socio-economic individuals.
  • General knowledge and aptitude for working independently with adults of mixed ethnic groups.
  • Bilingual (English/Spanish) speaking preferred.

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