Client Service Representative

Title: Client Service Representative
Location: AZ-Flagstaff-Flagstaff Outpatient Clinic (O)

Description

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and accruals after 2, 5 and 10 years of service! We offer 100% company-paid medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement prescription drug discounts, chiropractic services, and much more!

We are seeking a motivated, client-oriented Client Service Representative to join our Flagstaff Outpatient Clinic! Works hours are 40 hours per week, Monday-Friday 8 AM to 5 PM primarily. This position needs to cover every third Saturday 6:45 AM to 9:15 AM. Also, it will be asked to occasionally fill in early or late when other staff call in sick.

In this position, you will be responsible for providing effective customer service to both internal and external SBH customers. Complete AHCCCS/MHS Verification or any other eligibility requirements. Make calls one-day prior to appointment for new intakes and next day doctor appointments. Collects client fees and maintains new clients and intakes fee collection process. Provides new clients with correct intake paperwork based on fund source, process and compiles charts. Establishes, updates and otherwise maintains all program client databases and scheduling clients appointments. Greets clients and customer relations. Keeps current filing maintenance and chart maintenance and monitors required paperwork in chart order. Other duties as assigned by supervisor

High School Diploma or G.E.D plus 1-2 years experience required. Bilingual, English/Spanish speaking preferred.

Must be able to perform data entry and be computer literate. Must be able to organize own workflow with particular skill in handling details. Other abilities to include excellent phone and communication skills. Requires prior clerical experience with preferably in a behavioral health setting.





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