Client Service Representative
|Title:||Client Service Representative|
|Location:||AZ-Prescott-Valley Outpatient Clinic (O)|
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.
We are seeking a motivatied, client-oriented Client Service Representative to join our Prescott Valley Outpatient and Opiate Recovery Services team! Works hours are 40hours per week, Monday-Friday ranging from 5:45am-7pm and may includes a Saturday rotations.
In this position, you will be responsible for providing effective customer service to both internal and external SBH customers. Complete AHCCCS/MHS Verification or any other eligibility requirements. Make calls one-day prior to appointment for new intakes and next day doctor appointments. Collects client fees and maintains new clients and intakes fee collection process. Provides new clients with correct intake paperwork based on fund source, process and compiles charts. Establishes, updates and otherwise maintains all program client databases and scheduling clients appointments. Greets clients and customer relations. Keeps current filing maintenance and chart maintenance and monitors required paperwork in chart order. Other duties as assigned by supervisor
High School Diploma or G.E.D plus 1-2 years experience required. Bilingual, English/Spanish speaking preferred.
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