Sr. Team Lead

Title: Sr. Team Lead
Location: AZ - Phoenix - Star


Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.

Join Southwest Behavioral & Health for exceptional growth opportunities driven by our promote-from-within philosophy. We provide an EXCELLENT compensation and benefits package, including immediate participation in our 403(b) program with 20% company match after 1 year of service. Generous PTO includes 2 weeks of vacation your 1st year (available after 6 months) and accruals after 2, 5 and 10 years of service! We offer 100% company-paid medical, dental, STD, LTD, and Life coverage for employees. Other great benefits include 10 paid holidays, sick time, vision, tuition reimbursement prescription drug discounts, chiropractic services, and much more!

We are seeking a Sr. Team Lead to join our Star residential program!

This position will provide treatment planning for caseload of individual members from a recovery-based approach. Provides training and over-site to staff under direction of program coordinator. Performs intakes and assessments for individual members. Conducts case consultations with other multi-disciplinary agencies and organizations. Monitors caseload for service re-authorizations and communicates with service authorizing agents. Consults with clinical staff and other community human service professionals. Works with others professionals to plan, market and implement new programs. Participates actively in agency committees when assigned. Completes required documentation in accordance with SBH standards. Follows the protocols of company policy. Available on weekend, evening, nights, and holidays when scheduled. Attends staff meetings regularly. Required to complete ongoing training as mandated by company policy.

Duties & Responsibilities:

  • Assists the PC to develop and implement a sound clinical program based on current contemporary treatment models, individual and system needs, and outcomes; uses a practical approach and refines clinical programming based on changing needs
  • Responsible to assist with supervising staff and coordinate all related clinical and administrative program functions, 50% administrative and management function, 50% Billable Direct Service provision
  • Helps to develop written clinical and administrative program protocols for appropriate treatment based on individual needs and Recovery Based practices.
  • Assists in coordination of scheduling and staff work assignments on a daily basis
  • Oversees completion of monthly clinical and data validation audits in assigned sites and assists with monitoring quality outcomes in practice and in clinical documentation
  • Conducts periodic (weekly/monthly) audits of all program processes and requirements as to ensure the program is in compliance at all times
  • Helps to ensure staffs are producing in accordance with the productivity percentage standards set by supervisors and the company through monitoring the productive clinical day.
  • Acts as a lead staff; provides, plans, supervises, and delivers direct care services for seriously mentally ill adults, with Co-Occurring and Co-morbid Disorders in a residential or community setting; individual, group, or family format.
  • Performs and models responsible direct service provision including individual, group, life skills training, behavior management, and crisis intervention treatment.
  • Coordinates the intake process and completes initial assessments upon intake
  • Provides Clinical Assessment, Service planning, interventions,
  • Functions as an integral part of an interdisciplinary team to develop and implement treatment or case plans, assessment criteria, programmatic goals, objectives and activities
  • Works to proactively reduce crisis and high cost service utilization through proactive interventions
  • Intervenes in crisis situations as needed and coordinates appropriate care strategies
  • Responsible to assist in holding staff accountable to meet the objectives set by supervisors.
  • Assist in the training and development of staff skills and abilities, work to create highly effective teams, uses a trans-disciplinary approach as to produce an effective outcome
  • Effectively manages staff interactions, the program, systems, and processes using a leadership approach
  • Participates in Peer Review process and consults with supervisors and peers to improve service delivery
  • Responsible for clinically sound documentation and upkeep of clinical records in accordance with clinical requirements and data validation standards with a proficiency of 85% or greater in each category.
  • Assist with managing the programs budget, manpower utilization, overtime, and costs in general.
  • Attends and participates in in-service training sessions, related training; initiates self-development
  • Required to work in collaboration with colleagues, other programs, individuals, and groups within the company to resolve issues, improve overall performance, and set new standards in accordance with current trends.

Minimum Requirements:

  • Minimum requirement consists of a 21-year age, a related Associate’s degree and three years of full-time behavioral health experience.
  • Bachelor’s degree with an emphasis in Human Services, Counseling and Psychology plus one year of behavioral health experience preferred.
  • An equivalent combination of education and experience directly related to behavioral health totaling five years is acceptable.
  • Supervisory experience preferred.
  • Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
  • Required to maintain personal auto insurance per SBH guidelines.
  • Certification in First Aid & CPR.
  • Computer literate and proficient in the use of modern electronic technologies.
  • Demonstrated aptitude and ability in leadership and management, problem solving, organizational skills.
  • Must be eligible and/or have a valid Fingerprint Clearance Card through the Arizona Department of Public Safety.

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