Prescriber Case Aide (Certified Medical Assistant)
|Title:||Prescriber Case Aide (Certified Medical Assistant)|
|Location:||AZ-Prescott-Valley Outpatient Clinic (O)|
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over seven hundred employees, and 40 years’ experience.
We are currently seeking a Prescriber Case Aide with MA Certification for Prescott Valley Outpatient Clinic. The clinic is open M-F from 7a-7pm. This is a part time position (20 hours week).
In this position you will be responsible for providing effective customer service to both internal and external SBH customers. Process medication refill requests. Process med issues, prior authorizations, and monitors lab results. Processes requests for Prescriber transfers. Manages Prescriber schedules (blocking documentation time, meetings, etc.). Establishes, updates and maintains all program client databases and scheduling consumer appointments. Makes requested client contact calls for customer service follow-up and complaint resolution. Participates in the assessment of consumer eligibility and entitlement. Coordinates care and needs in accordance with established policies, procedures and clinical protocols. Processes lab results, requests for medication refills/issues and requests for prescriber transfers. Maintains accurate, thorough and current documentation of contact with consumers and services received/provided. Performs general clerical duties for the clinic as requested/assigned by Doctors, Program and/or Administrative Coordinator. Prepares clients/charts for Psychiatrist both adult and children. Receives direction from Program Coordinator/Director and works as a team with the CSR's and other clinical/medical staff.
Requires High School Diploma or G.E.D and MA Certification plus two years experience, preferably in a clinical setting. Must maintain good consumer relationships, possess excellent verbal and written communication skills and be able to identify priorities and stay organized. Must possess good clerical aptitude and knowledge of business English. Requires prior clerical experience with preferably in a behavioral health setting. Consideration given for course work in lieu of part of the experience requirements. Bilingual, English/Spanish speaking preferred.
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