IT Client Support Technician
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Qualified candidate must have three or more years of experience in the IT field, and industry relevant certification or education equivalent to the position’s responsibilities demonstrating the capability to provide technical support for computer, network, telephony, and IT infrastructure components enabling end users can accomplish assigned tasks. This includes receiving, prioritizing, documenting, and resolving end user support requests. The successful candidate will use problem resolution skills, experience, diagnostic tools, and help request tracking tools to provide world class customer service.
The IT Support Specialist is responsible for managing all phases of client technical assistance to Aurora employees, contractors, and guests at their primary facility and remote support for users located at other Aurora facilities, satellite offices, or offsite locations as necessary. The candidate will report to the home site IT Manager. Responsibilities include:
Candidate must have demonstrable experience supporting the following:
A preferred candidate is an enthusiastic self-starter, with initiative and drive to get the job done. The candidate can show a successful track record of client facing projects in an enterprise environment and experience with the following:
The Candidate must be able to lift and transport moderately heavy objects (~40 lbs.) such as computers and peripherals.
Aurora Flight Sciences is an Equal Opportunity Employer
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